What to expect from our FAQ section
This page covers the questions that come up most in our support queue — everything from opening an account on your phone to getting a withdrawal back to your PayPal wallet. We've organized the answers so you can scan fast and find what you need without digging through a help center. If your question isn't here, live chat connects you directly with
our support team. A few things worth knowing up front: availability depends on your state, identity verification is required before your first withdrawal, and all three of our local payment options — PayPal, Venmo, and Play+ — are supported for both deposits and withdrawals where eligible. Players in Detroit, for example, reach the account dashboard in seconds via mobile browser, no app
install required. We update these answers when our processes change, so what you read here reflects how things actually work right now.
- PayPal
- Venmo
- Play+ Prepaid
- Live Chat Support